Skip to content
Anahadh
Support

Support

Something broken, something confusing, or something missing. All three are worth writing about.

Reporting a bug

A bug report is useful when it can be reproduced. These five things are usually the difference between a fix this week and three emails working out what you meant — no need to format it neatly, a scruffy message with all five beats a tidy one without them.

  1. 01
    Which product, and which deviceiPad and iPhone builds diverge, and a bug on one often does not exist on the other.
  2. 02
    The OS versionA surprising share of odd behaviour turns out to be specific to one version.
  3. 03
    What you expected to happenSometimes the code is behaving as written and the design is what is wrong. That is still a bug, but it gets fixed differently.
  4. 04
    What actually happenedIncluding the exact wording of any error message, if there was one.
  5. 05
    The steps that got you thereEven roughly. A bug that can be reproduced on demand is usually fixed the same day it is understood.

A screenshot is worth including whenever the problem is visible. If the app is doing something intermittent and you cannot pin down the steps, send it anyway and say so — intermittent reports are still worth having.

Requesting a feature

Describe the problem you hit rather than the feature you think would solve it. Not because the suggestion is unwelcome, but because the underlying problem often has a better solution than the one that comes to mind first, and the problem is the part only you can supply.

Every request gets read. Most do not get built, or do not get built soon, and saying otherwise would be a nicer answer than an honest one. Requests that come with a concrete situation attached tend to win over requests for a setting.

What to expect after you write

You will get a reply from a person rather than a ticket number.

{{TODO: What is a realistic response turnaround — a few days, a week, or no promise at all? Overpromising here is worse than promising nothing. — CONTENT-TODO #35}}

{{TODO: Confirm the support address, or a form endpoint to use instead. — CONTENT-TODO #36}}

Getting your data out, or deleting it

You can export and delete your data from inside the app, and deleting is confirmation-gated so it cannot happen by accident. If you get stuck at any step, write and it will be walked through with you.

Step-by-step instructions: Exporting and deleting your data.

What is stored where: Read the Privacy Policy — currently an unreviewed draft.

Questions, guides and changes

Common questions are answered per product. The changelog lists what has actually shipped.